From time to time I find myself heading towards the condition usually described as “ballistic” following some new stupidity or rotten service from a business, local authority or public utility or similar. A few times in recent years I have conducted (and usually won) protracted battles with such organisations.
Generally, the retail experience in Cardiff has been pleasant and satisfactory (if one accepts as the norm the general dumbing down of retailing usually excused by the “lack of demand”) but on the odd occasion when exceptional service has been received it is only fair to give a “mention in despatches” and the following is an example.
I took my watch to F. Hinds, the jewellers in Cardiff’s Queen’s Arcade, to get the watch strap repaired. A link had broken, probably due to my hamfisted handling, and I was fully expecting to be without said watch for 3-4 weeks while it was returned to Citizen Watches for repair.
How wrong can one be! The watch was left with F. Hinds in Cardiff around lunchtime on Wednesday, May 30th. On Saturday, June 2nd, I received a phone call to tell me that new links had arrived from Citizen Watches and had been fitted and the watch was ready for collection. The whole transaction was carried out in a friendly and positive way and at a very modest cost and all I can say is full marks to Harold at F. Hinds and to Citizen Watches for a good job well done.