I see that Granny-Anne is having a go on her blog about the stupid complexity of modern living. Oh, don’t get me started or this will turn into an open-ended series of rants, a catalogue of depression-inducing experiences – usually when attempting to deal with retailers or other “service” suppliers – which no longer induce anything other than a despairing mood of self-congratulation for anticipating the outcome and for not being stupid enough to expect better.
By way of a recent example, this week I sent an email to a manufacturer in Sweden, asking whether they would kindly tell me the weight of one of their workshop machines. I am selling one of these machines at the moment and a prospective buyer needs to know the weight so that he can arrange transport. At the same time, I sent an email to a British shoe manufacturer, asking for addresses of their stockists in Cardiff.
Within a couple of hours I had a more than adequate reply from Sweden.
The next day, after waiting about 30 hours, I received a reply from the shoe manufacturer. It told me lots of things about their returns policy and other matters that were of little interest. It didn’t tell me anything about Cardiff stockists and its arrival was too late for a further exchange of emails on the same day.
So a Swedish manufacturer who had no reason to expect a sale by replying to me, did so within two hours. A British manufacturer, who had every reason to expect some business, replied late the next day and got it wrong even then.
Says it all really.